SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swimsuit of good quality, but it is not blue, but bright turquoise, closer to green. I waited for a more gentle color.
Swimsuit is good, the quality is also very convenient, that everything can be adjusted for yourself, the only negative-the color is dull, not bright as in the photo.
It's beautiful, but the top part needs to be ordered bigger as it runs small
I did not really like the style of the swimsuit, the panties are very frank and strongly understated, the top is also some kind of not clear, the cups do not hold a good shape well The loops on the bust are removable. The very quality is very decent. My height is 162, the waist is 75 cm, the hips are 96, the chest is of the second size-the size of the sole is perfect.
A Cruze swimsuit, a super, a coat on a mix of 80 e hl top of a zamaliy, cracked a cup of perfume.
Swimsuit of good quality. But I did not fit the bodice-Small on the chest 3 sizes. Melting just.
Swimsuit went 2 weeks, track tracked. swimsuit like and nothing, but the bodice sits not very well, I do not understand what's the matter
Swimsuit is very beautiful, especially these shiny straps, the panties are a little too small, but it's not scary. In general, the purchase is happy
Swimsuit as in the picture. The size is perfect. Description exact.
In the photo, the swimsuit looks different. Melting sent just black, as if from another swimsuit. Very upset
As in picture, perfect
OK OK
Highly recommended exelent product
It’s amazing! Thank you!
Track tracked. The parcel reached almost 2 weeks. It was packed well in the air package-cups without creases, sewn well, only not quite with the size guessed, at its 46- 48 size, bust 95 cm. So it is better to take M
Cool swimsuit
The quality is excellent. Shipping long. It's been 32 days. Size M. The top on the OG 80 in the villages is good. Thigh bottom 100 Small, but not critical.
Small
Everything came, did not test, but in appearance-good things!
There was no metal detail on the shorts as in the photo and the straps are much shiny in the photo this is not visible.
Everything is fine
Swimsuit made of dense elastic fabric, I wear the size of clothes L, according to reviews I ordered the size XL, sat very well. The only disappointment: on the photo, the color of the swimming trunks seems to be cappuccino colors, and in fact brown-red (
Exactly as in the picture! Fast shipping to Israel! Quality is excellent!!!
Swimsuit gorgeous! Approached perfectly! Come in eighteen days!
The sizes don't match much. The panties are big.