SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice quality! Perfect in terms of thickness and is very soft. Great value and is as pictured by store.
Great item. Runs quite small and the button holes aren’t great but for the price it’s fantastic
The goods are very quickly delivered. The blouse is very beautiful, fashionable and the quality is super. Well done store! Recommend!
Same as in the ad photo. Suitable quality-price ratio. The buttons are quite separated by buttoning it, but you can't ask for perfection for what it costs. A nice, practical and comfortable day-to-day garment. The fabric is soft and looks good.
Quit once but its size fit for me medim and samol either large sense no
Ordered 10/1 arrived 11/16. Style as pictured. Material very soft.
Beautiful looks wonderful
Very cool cardigan, the fabric is soft, pleasant to the body. Note that this is a small size XS
The blouse is actually very cute, but very small I have a size with and on me is small I don't know, maybe I'm lucky.
Image groom equally high winter in the bunch four key
One size is perfect if you wear small. Love it. I ordered black, white and beige.
The quality is excellent, soft and Pleasant)
For such a price is worthy The size could be larger on my parameters 78,68,90 I did not like the buttons and holes for them, it's uncomfortable to stretch them, it's easier to put on over my head... When washing, the color is shedding
Great! Good quality. It is very comfortable.
You have to be thin to wear the Cardigans. They are pleasant to the touch, well done but very fair size. I measure 1m57, I'm 90c size 36. The cardigan is flawless sleeve length, as well as the width of the shoulders the length of the knit too but pulls on the chest the ideal is to have less chest or wear it a little open with a bottom top.
This is lovely and really good quality, the colour is a little bit more beige in person than whats showing up in photos but still gorgeous.
Sehr weiches schönes Material
Lady 쟌 glittered in mind, misbecome Shoulder lovely anterior part comes to full rim ??? needlework wrong part this apparatus Speed over the yo ~