We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I followed the measurement requirements & they are too big very disappointed
Always at top
Shipping a little more than a month to Australia. Won in free for 0,01 dollars. Paid, but thought to not reach. Well, come down, tracked, through Russia now there is a product. Seller put 39 size to send. I did not ask to change a lot of reviews. Fit perfectly on my 37 size, the 24 cm foot. Material of course cloth with faux fur, but for free and sweet vinegar.
Ordered again, the first time missed with the size. This time everything is fine, with a margin, at 39 with a warm toe just,. delivery again at altitude, two and a half weeks, to the store respect and respect.
not the first time I ordered these, I have several colors and have also ordered for friends. They walk well
I don't have them but good
Excellent shoes. Light very, comfortable. But at 38 it is necessary to order 39.
Very light. Like suede, but not suede. At 39,5 I ordered 41-like cast (it was possible to size more, under a thick sock.) Wear only on snow or in dry weather.
I liked everything, but strongly malomerki, at 39 took 41 .... small, very sorry.
The goods are weaving
Same as the photo, they're comfortable
It's about מאד fast product nice spots with glue on the mantle rope.
Boots are just like in the picture. Comfortable, warm, elegant. I usually wear a 36, but I buy 37 and it suits me. The only thing I don't like is the zipper finish, where it binds with the lining. The rest is great. Shipping in 2 weeks. Happy
very comfortable shoes exactly as shown on website. Fast delivery and goods arrived in good condition. Would recommend both boots and supplier.
Size 42 for small
Like I do to change numbers I have come small as I do