SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Cool. Very light with the size guessed. I like it.
They are very comfortable and soft by light
Sandals came perfectly. Measured the size of the foot and took the size chart the latest, the size of the foot 39-40 Russian.
Thank you. Recommend. To my R. 36,5 took 7, 5 (38) -written on sandals
Sandals took on a size larger than the previous ones. It turned out that they are less in volume. Very strange. the strap is smaller by volume. How can it be a mystery! Shipping fast.
Good slippers, I was not able to tell myself, so I can not say the size yet, fit or not, the manufacture of quality, at least on the appearance, the color corresponds, I
So nice. My wife likes it.
Sandals look great as they will be worn in the future see. In general, I liked my wife. I recommend the store came very quickly.
nice light weight shoe ... no stretch but very nice
Narrow, on a wide leg do not fit. The rise is low. Inside leatherette, top textiles. The sole is good.
I was hoping for better quality you see the glue on the banks and it has a stain on one side I hope you can remove it, I hope they are anti-skid. I hope if you'll be comfortable
Comfortable, very light sandals. Nice look for leg. Clasp adjustable Velcro.
Slightly too big, and so norms.
Order came quickly. Look like in the photo . Malomerit to 2 sizes. Comfortable, light. I will check which will be in the sock) even on my full leg sat normally.
I liked sandals on a wide leg well. I took a larger size.
Sandals came perfectly. The top is artificial suede, the bottom is hard. On my 36 - 37 ordered 37, perfect. Thanks to the store for the fast delivery I recommend. I would like customers to write more details about the purchase.
Very light, I think comfortable to wear At 39 took 8.5, you would need 9
The product corresponds to the description. Delivery month.
Sandals received, the top is made of artificial fleece, Velcro closure, size 7,5 approached the length of the foot 24,5 cm, on my narrow foot sandals are wide. In the summer they will go to the lake. There is no special grace in them.
All norms. There were incomprehensible delivery from the sorting point to the post office of Russia, contacted the store, all explained, contacting the local office with the question: why on track tracking is given the answer-'problems with the service of delivery 'turned out to be at the Mail such a chip-then the parcel is delivered to the local office and do office
Thank you very much
There is a smell, on the sole of gray divorce. My fullness is big. Expected best
Delivery fast to Kazakhstan. on a narrow leg with a low rise. The sole is light, but very hard. There's a slight smell. Photo matches
Delivered very quickly. Thank you store.
Comfortable, the size of the specified store correspond, they are on a full leg, light and comfortable