SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Just like the description! The color is beautiful and looks good quality hopefully it will last over time!
Beautiful, just like the picture. I love it.
Beautiful color beautiful quality really conform to the picture You can buy without worry! Arrived in 15 days
I recommend the store and the goods. Very high quality and neatly sewn. I ordered a small one.
Thé Bag is quite well made. Stitching mostly neat and accurate- a few incidentals! I like the colour very much. It’s a spacious bag and will be very useful at the beach. Good value.
Very nice bag
Tiene buena pinta, es bonito y este modelo está bien acabado, es muy practico, para guardarlo, porque se pliega. Lo recomiendo.
Ya tengo otros dos en otros colores, y uno también azul marino. Son de muy buena calidad, pensé que se romperían pronto, pero de eso nada. Son muy resistentes y bonitos. Por eso he vuelto a pedir otro en azul. Cuando no se usan se pueden plegar. Muy satisfecha con la compra.
It does not have any logos, comes with quite a strong smell and the stiches are a bit rough. But the quality is good looks real if you don’t pay attention to logos and came very fast. Pleased!
Love these bags. They are a good weight and size plenty of room for beach towel, your sun screen and much more. I put a bag with women’s XL thick sweat suite top snd bottom, did not fill it half way. Shipping was super fast. Ordered 9-8-21. Received 9-28-21. Getting ready for trips to Costa Rica and Oahu need a good shopping/beach/pool bag that can be packed
Cool bag, similar to the original. It smells a little... but I think it will fade.
The only thing that was garnet and has arrived navy blue
Amazing bag model!! I loved it because it's just as they announce it. Good communication with the store and fast shipping. Thank you. Possibly buy more.
Very happy with the bag. As and as It appears in the image. Purchased on September 7th and arrived on the 20th, before marking. I'll buy another bigger one.
Very good quality I like very much
rápido él envío y buena calidad
Perfecto
Excellent product! Indicate the purchase!!!!
The bag is perfect for size, color, quality material and perfect imitation. The bag has no chemical smell. I recommend. !!!!!
Very good
Large capacity bag fits the features. It comes very collected I recommend leaving it a couple of days with something inside to remove wrinkles. The color is like the one in the photo. The shipment was fast.
Perfect as described will buy more:)
I loved the bag! I will repeat no doubt! Plus it took me 4 days exactly so great everything!
I love it. The handles are a bit flimsy and the closure flap is uneven, but other than that, very nice bag for the price :) came to NZ approx 2 months. I got the medium size in navy and it’s prefect size for what I need it for.
beautiful and the stitches are good, excellent quality.