SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks like a quality sweater. Quite dense and soft to the touch. On its Xs took the size m, looks like an oversize, but not too voluminous. At a height of 174 cm, the sleeves approached the length well.
The sweater is good, fully matches the store's photo. Fairly dense knitting, should be warm. The model is shortened. 100% polyester. On the size 46-48 took L, approached. In my photo, the color turned out more saturated, in fact lighter. The parcel reached ekb in 2 weeks.
Color as in the photo, the sweater is thick, on height 164 short sleeve but not critical. Narrow Neck.
The quality is excellent, holds piping hot
Nice sweater. Copy za. Warm. But, be careful, the mating is tender. It is easy to make a lead
Synthetics, but soft. But when you sweat it... But he's too cute.
Me encantó este producto, la calidad es muy buena, la talla corresponde a las medidas, lo recomiendo.
Sweater of good quality, without marriage. Exactly the same as in the picture. Pleasant to the touch. Goes in size.
Chic quality, very warm sweater
Хорошая кофта, пришла без запаха. Сначала показалось, что в ней будет жарко, но на самом деле очень приятная к телу и не слишком тёплая
thick and warm..fast delivery to france...satisfied
I fell in love, very soft) double knitting
очень тёплый и красивый. рост 165 см 83-60-89 - сидит супер! получаю очень много комплиментов этому свитеру))
A good sweater, Long chose from which store to buy, as a result, the alien as in Zara, only without a tag
Very good quality, very thick, identical to the store
I liked the sweater. Dense and pleasant, I think that it is very warm. Not long, but not too short. Delivery in 3 weeks, the parcel was tracked.
Very dense, I liked it. A slightly shortened option. But on my height 158 cm all approx. N
The sweater is excellent, the parcel reached Volgograd in 17 days. Synthetics, but for such a price norms
I ordered a sweater 11.11, received 29.11 (Rostov-on-Don). The sweater is very warm and soft, it will definitely be warm in winter. On height 161 size s came up perfectly. Quality is good, threads do not stick out
The sweater is very steep, delivery to St. Petersburg in less than two weeks, the quality is excellent
Very nice sweater that keeps warm! I washed it and the mesh tightened but it does not seem shrunk
Very heavy so perfect for winter!
Soft, warm sweater, heavy material. Looks neat, and expensive) On the size of m-l, the girth of the chest 92 took M, sat down well, but if I took L would be more oversize. From China to the sorting center went 9 days, was in Moscow for a very long time, and in Yekaterinburg for 2 weeks
Cool. The feelings should be very warm. Delivery is very fast, 12 days from order to receive! It seems to me that slightly creates an extra volume in the shoulders (and in the photo of other girls too-such a model)
I liked the sweater, it is very thick, there are small threads, but not critical. Quality for your money is very good. To Moscow, the sweater reached in 11 days, this is nonsens. Advise! The store sent the goods on the next day!