SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Extraordinary speed, has come in 4 days
Is just good
good second time to order it
Good Goods, on the big chest is just perfect
All order came, delayed, normal
Surpassed all my expectations, clearly approached, thank you
lovely material.....size 100 E is too much big cups
All right. All right. Thank you
The quality is good, but the size of the cups for me is small, unfortunately.
Perfect measure fits me very well even a little bit of cannillo despite the shape of the bra and my chest.
The material is like a swimsuit, but thinner. I like it. At its OPG 95, I ordered 90. The Cup took a standard for its size. I liked it very much. Everything came perfectly and came in just 10 days.
Bra chic, sat perfectly on my Volume 98 and Cup 3. nowhere presses anywhere. Very satisfied
I ordered the size of 85 E. Vo came well. kachevo for such a price is excellent. The order came Bytro.
Cool chest holds, I recommend to buy
Perfect, very good quality, perfect size, I bought two more
The bra really liked, soft, stretches well, nothing is pricked and does not interfere. I wear 85D, took a bigger cup and did not regret it. The volume can be pulled from 80 to 95, but the cups are actually even less than d. Walked from Uzbekistan by the way.
Every time, the cups go through, ALE's in the 'three hundred and twenty.
It looks good quality. I had No contact with store but value it with 5.⭐As soon as the order arrived
Excellent to VAR
Wonderful bra! Thank you store! Excellent quality
Received, on the size of og105 OPG 88 and cups with approached perfectly. Ordered three more in a different color
The goods both description and corresponding
I size a bigger movie than I thought but it's comfortable.
Great Bra. Thank you store.