SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The wife loves these panties! Can't believe the quality.
Sweet panties, corresponds to the description, thank the store.
very nice one
Finally! They ordered thongs. Three times some paper was sent. If it was not, and would write!!! Ordered these. Panties are great. Soft, light. They came fast. Thank you!
I loved the fabric is super soft, they come in good size and arrived before time a thousand thanks
In Kirov, the order went the essence of more than 3 weeks, the photo and description corresponds, at its 48-50 ordered XL, probably it was possible to HL. Well, let it be more free. Thank you. Photo attach can not, missing string for photo
They are very nice and good material
Great stuff. I liked it. The main thing is that it is cotton. The lace behind looks cute. I order for the second time.
Seller-well done! Very decent and responsible person! Communicates on correspondence well and adequately! To the buyer refers with understanding! Many Newans personally adjust and advise the buyer! He has quality goods, he personally checks them for quality before sending to the buyer! Transport packing is good! In general-well done! Buy from him boldly!
Perfect, size, drawing and color, as described in the photo, I will test the cotton as such when washing
Awesome quality!!! I did not regret it, I'll take more! On my 44-46 sat perfectly
Delivery fast, thank you. Everything came up, sold everything sent as well as ordered both size and colors. My wife liked it. I recommend it to everyone and the product.
Product quality is super but too long the waiting
I ordered s, came some S, the rest M, but it's even good, because on my s these butt, and M came up perfectly. Delivery to Minsk two weeks.
Very good quality, but at 46 the size is small (about 103 cm)
All is well, the order came quickly, the quality is satisfied.
it's excellent, very faster shipping, I recommed store
Panties are very pleasant to the body, fit in size.