SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is very soft it was very boys to be size XL but the design is good
They are a little smaller, maybe order a size up? Material is nice and the colors are same as the picture
Delivery is fast, panties of good quality, ordered XL, and I wear M, one of the most Beautiful lilac color go smaller, and so everything is fine. Thank you store.
Super thank you
The kit arrived quickly. Quality is good. To the body is a pleasant material.
They're cute as in the picture, but the fabric doesn't exactly like me.
They are cute soft, the fabric looks very thin
XL is according to our M. Landing is low. Cotton, pleasant, sewn well
Slightly small, but the quality is excellent. I recommend definitely
All OK, recommend
They were a little small on ne but that's because I'm a fat chick so it's my own fault though it wasn't the best quality.
Panties on quality just fire!!!!!! The size approached perfectly. Take it, you will not regret it. I will order more!!!!!!!
Instead of Brown, sent pink. Well, nothing, the quality is good
Corresponds to the description. Cotton. It was a month before St. Petersburg. At its 42R ordered XL, sat down well. Recommend product
The Repentance of their religion is not their cheek
Very satisfied with panties. They are very comfortable, usually I wear the size S, but here I ordered the size L, came up. It turns out you need to take 2 sizes more.
White at 42-44 is perfect, and black and peach at 46 is good, although the same size XL.
Nice panties. Took on weight 43 kg, approached perfectly. The fabric is thin, but the colors are pleasant
Corresponds to the description! Very convenient.
Since the size grid of the store is absolutely incomprehensible, I ordered XL for my hips 95. Small... And the quality is good, soft cozy cotton. The parcel came quickly, the very first of the order
They are cute and a good quality, but just don't fit. I wear a US size 4 pants, and usually buy underwear in a size small or medium, but the XL here is just way too tight. It fits like a US size XS!
Soft and comfortable but could have sized up more. I usually wear US XS in panties so I got M and they’re still a bit tight and unfortunately have little stretch. Would recommend going 3 sizes up!