SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good jacket, on the parameters 90 × 74 × 96 took M, came perfectly
Jacket fire! Really windproof, at-10 put on a T-shirt and not cold. The only thing that delivery to Krasnodar took a little more than a month.
The jacket is chic, rosemir s otelichno pidishov on the parameter 88-67-90 viewer 159
For their days, the jacket is good. Of course, in a strong Frost and minus it will be cold. Up to-10 is a good option. On the size 40-42 (XS-s) took the smallest size, sat very well. Order in Samara came in less than 2 weeks!
The jacket is cool, the fur is thick, soft, the truth is climbing, maybe it's the first time. Threads in some places stick out. The fabric itself at the jacket is such that it is clung to all hair, wool, etc. Arm yourself with a sticky roller to clean it all the time. For such a price I think an excellent jacket.
A good, warm jacket, sewn neatly, but the inner rubber band on the left is not sewn, I will steam the lining and fix it. At 46 R. Ordered and, it would be possible and L.
Product מצויין, heater and beautiful as the picture, it's fast ultra-thank you very much to the store
Very nice parka, very thick with a nice cut. She's a little big, too bad.
Just perfect jacket for 2000
The jacket came quickly, looks very beautiful, the fur is lush, but with marriage. A rubber clip was broken. Opened the dispute and repaid $10. But a few days later, the dog broke in the lock (by the way, I will not say that the jacket is warm, at-5 walked and it was cool for me, for the
My parameters: height 169, weight 59, ot75, ob97, og90. The usual size is m. After communication with the store and reading reviews ordered-s. Jacket milky yellowish color. The style of "oversize", as the shoulders are even in the smallest size a little lower than the right one. At such parameters in the size of S, the waist is slightly overstated, the sleeves are not short, but still a little and will be short) the fur does not climb at all ((( The elastic on the sleeves is weak, but thank you for being there. Buttons are reliable, good) lightning from the first time was fastened hard, with subsequent races without problems. Pockets without buttons. The elastic band at the waist is also reliable, according to the first impression. The jacket is not short. I came minty-walked through the steamer. There was also a small lock.
5 stars excellent store ! Fast delivery
Nice jacket. A little stuck out threads. Asked the store to put the fur as in the picture, put, for this thank you. There is a small smell, I think it will fade. The jacket came in 2 weeks.
Very nice jacket. Shipping was lightning fast. Quality is good.
Thank you, very good jacket. At 48-50 XL just right. Height 173
Came quickly a good jacket but the size does not correspond to small size and not on high
Cool jacket size L fit Russian 48 The insulation is unevenly stuffed on severe frosts will not work
For its cost an excellent jacket, at 88-67-94 ordered L, so that there was an overseas even on a warm thick sweater, perfectly sat down, warm, in-20 20
Everything is perfect, as previously written. The quality is super, the fur is chic. On the dew 46, ordered s. Not an oversize, all right.
The jacket is amazing. I wear the size 44, I took L. Then I read reviews and was upset, I thought it would be great. But no. Everything is fine. For the first time I see such a cool artificial fur. Only this time, the delivery was pumped up. But then the sale coincides. Then holidays. Went to Rostov-on-Don for more than 1,5 months
I did not expect such a cool jacket, it is of good quality, beautiful, does not look like a bag, artificial fur but looks very good and soft
Excellent jacket, medium thickness. On the cold autumn
I ordered the smallest size, and did not lose. Size M would just hang on me. Took off a terrible artificial fur. I wouldn't even call it fur. It's terrible. The quality of the jacket is cool. And the color is nice. There are incomprehensible spots inside the hood. I don't know what it is. It's good that they're not visible. In general, the purchase is happy. Growth 172, 58 kg. the parcel came a month before Tatarstan
The jacket is beautiful. I liked it. At 44-46 R. Approached. the parcel was not quick enough. The store is responsible.
The jacket came in less than 2 weeks. Very fast. Nice jacket. Only fur climbs. In me 63 kg and height 165 ordered M. I came up.