SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I really like the bag, I thought it would be worse) and so good
The bag is beautiful. but it seemed to me that it was small, everything in the pole suits me, the chain also came. Advise
Handbag cool Butterflies can be removed Lining is not very, but wearing small things is the most
A good bag, odorless, came quickly enough. Small in size, finished, and sewn a little flimsy.
Good bag, I liked
Zajebista, material is Troche strange but as per Torbe for 4 cents cool.
A good bag, I really liked it, the color is pleasant and the quality is good, only the lining is inaccurate, but it's not critical
took a month to arrive. The texture is way different than it's shown on the videos. But overall, good purse!
The bag is very good for its price. The main thing for me is roomy, despite the fact that it is miniature. Advise.
The order was received, the handbag is very small. Thank you.
Lovely handbag! Fully met expectations!
Everything came whole, a handbag krutetskaya, went about 2 weeks to Nizhny Novgorod. Only there is a smell unpleasant. And so excellent)
I bought this bag for my niece - she is quite happy with it. The quality is good. The delivery took a few weeks as the bag got stuck at the customs for some time
Bag as shown in image and considerable spaciousness, very nice
AAA it was very quickly, bag as the picture
Beautiful handbag, the castle has been scratched. By the way, it is very small
Perfect, about a month to cet came, beautiful and not stink
Bag-fire! Especially for the price Thought enough fabric, but no, made under the skin (and I like it, important-not to the) The only negative enough long service
Shipping a little more than a month (11.04-18.05). Bag beautiful and high quality stitched, but too small.
Very cute bag, looks like the photo
Top 10/10
Same quality nice, I liked it!.
Cool bag, a little less than a month, but I still happy
Lining was not in size, smaller than the space in your bag. In киргизию it for 3 months, for a long time
Garni bag, vikonana s tkanini akuratno прострочені shvi.