SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!!!
Bag Top, very cool, just needed just such a bag, which is suitable for the phone and SIG
So cute! Would buy more. Came very early!
Such a sweet, small, just lovely. I liked it very much, took it for the girl. Delivery fast in Pyaterochka. Thank you very much!
You loved her.
Handbag high!!! It was about a month. Many write that too short a strap, but as for me it is good! And I thought that the bag would be a little more, but despite this it is very roomy! In general, I liked everything
Handbag is small, be careful when ordering. The quality of the fabric is good, the fabric is dense. The quality of tailoring is average, several threads were stuck. No smell. Daughter 6 years old happy
A cool bag to wear a phone, keys and everything! A small pocket is ideal for cigarettes. The strap, as for me, is short to wear over the shoulder: The bag is hanging at the waist level, so I will wear just on the shoulder. Delivery to Moscow 8 days.
I like the bag but it’s kinda small but you know other than that’s I liked it.
The bolsito is beautiful
The bolsito charm me, looks small but dig several things, more than the q one believes, has a longer strap to carry the hanging to the arm, tmb has a smaller one for en dms comfortable to carry, has 2 sachets, tdo well
It came sooner than expected. It's very nice and the size is fine, there are only a few sewing details I didn't like: (
качество ужасное,везде нитки и ремешок из ужасной ткани
the bear is holding a bubble tea, not a cookie lol very cute <3
Delivery to Minsk 2 weeks while OK
The truth is a little yellowish the beige but it's fine it's nice
Сумка такая, как и на картинке. Один маленькие карман, куда с легкостью влезают карточки, студенческий, ключи и ещё что то. И один большой отдел, куда можно положить все остальное (он действительно достаточно большой). Доставка до Москвы заняла не более 10 дней.
Small, super
I really liked the bag, you can put a purse, phone and a little bit of small things.
The quality is not very good, but it is acceptable.