SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool. Come quickly. Took on the size more approached just right. Soft, comfortable, padoshva thick. The store is super, sent everything quickly. Recommend.
Good slippers, size 36-37
Sneakers are good! There is a lot of sinking threads, but the problem is eliminated in 2-3 minutes. Color, the model fully corresponds to the description and photo. Ordered size 40/41. On my 38 what you need! At 39 will be small. Appearance, softness is completely satisfied. In the Rostov region came lightning! I recommend to buy.
Cool soft and very comfortable!
Excellent, soft, warm. At 37 took 38-39, it was necessary to take another size larger, so that with a socks can be worn.
Quality is good, small size. At 24,5 took 39 size, it was necessary to take even more
Nice slippers. Not the first time I order. Quality is impeccable. The store is sociable, very attentive and polite. Packed in postal bag. Thank you very much.
Excellent warm slippers. Exactly as in the photo. A little malomerki. It is necessary to take on a larger size.
Slippers came quickly in 2 weeks in Domodedovo. Very high quality, soft and warm
Got it fast. Slippers are quality and cute. Approached 41 Russian size.
Slippers came with marriage.
Good slippers, very high quality made, you need to take two sizes more.
Quality is very good!!! Even did not expect, took as a gift brought in three weeks, at 39 size took 41 came straight in the bayonet! Thank you store!!!
Fast shipment, fast delivery, super sneakers, take a second time!!?? color and description match
Slippers are very cute and soft. I did not really like that the threads stick out, but it's not critical. Shipping fast. I took the gamblers for size 37/38, ordered a size 38/39, came up butt. For me, so a little expensive, and so the order is happy. I advise you to purchase.
All good just as description, store 100% recommended
I had to buy a size more than mine but they're fine
very nice, comfortable. as described. for foot length=23.4cm size 38 is perfect. the package arrived in about 2 weeks combined with another package I have ordered from another store
Of course not 42-43. A 40-41
Slippers fire!!! And most importantly not expensive! Suitable for a gift soft, warm and comfortable, but slightly small. Take a larger size. I am happy with the purchase ^ ^
Slippers are excellent, they reached Moscow in two weeks. At my 38 I Order 40. Thanks store
Excellent slippers, on Russian 39 size ordered them 43. They sat perfectly.