SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Approached the size of 46-48. Not HB
I like it, I take not the first time different colors, stretch well. On O. B. 97-100 cm. Freely sit down 2 IXA, do not pass anything, but do not fall off. Delivery about three weeks together with other orders. Thank you very much.
Very long delivery. From May to July 21! In general, for the summer are good.
Nice :)
Excellent panties, I order 10 PCs, on about 100 minimum L, I love more freely, less will be pressed
Perfect. Fast delivery to Georgia. On the hips 90 sat perfectly. They did not communicate with the store.
Hello, very beautiful and sewn neatly. On my size m took L, the village is good.
I liked it very much. Quality fire, threads do not stick out. On the volume of 86 took M. Sat perfectly came 20 days before Belarus. I found the top under the panties
I like it. I ordered the size L I Measure 97cm hip and barely stayed, the size is reduced. I got to Mexico very quickly.
Paint) and so normal panties .. already a collection of almost all colors
Is very good
Size compliant. Well cut. Well packed in an individual pouch. Thank you
Shipping fast. Panties fire!!! Of good quality. XL size at 46, 48 is suitable. Super, very happy
I really liked it comfortably and beautifully, very nice to the touch, does not cause discomfort I'm very satisfied
Super, the size approached. Sewing quality, the material stretches
Xammasi yaxshi rahmat. Advice qilaman sotib olishingizni xammasi yozilganidek malumotdagi.
Hello, the parcel came quickly to Kuzbass. Panties are pleasant to the body, do not press, comfortable. At its 44 size ordered M, everything is fine. The parcel was tracked.
Super
Delivery to Khabarovsk through the post office of the Russian Federation month, L cool sit on about 94 from 65, the quality is good
Quite cute) to Moscow two months of dosiavka!
Thank you panties cool came quickly.
It came as ordered, the size and quality correspond
Went to Poland for 20 days. Quality is good, panties stretch. Size M fit well on XS, my weight 46 kg, hips 83 cm, waist 60 cm-perfect!
Size up, they run small but very sexy.
Are reduced, I ordered a size M and if it looks petty, read the measurements without trouble me going to stay, also the fabric is stretch, but if you're Mexican for us a size M is as a S.