SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly like the others I ordered very stretchy and fit well I ordered 4 or 5
Get some in every color!
Normal panties, though the material is creepy synthetics, I do not know how to wear it
Very pretty and arrived in 2 weeks. Thank you
Super order another on OB 93 size L took it was possible and M
Quality panties, sit well. Sewn well, threads do not stick out, there is no specific smell. I'm happy with the purchase.
Good panties, the size of OB 96 sat perfectly, stretch well and look super.
I did not think about the smell of the stink.
As in the photo. Very cool! Sewn neatly. I want more. On the girth of the hips 89 cm and waist 64 cm size s-just. But I want to try to take on a bigger size. Delivery 2 weeks.
perfect i'm 1m73 and 60kg i usually wear size 36-38 my measurements : 89-69-97 and size L is perfect
Quality is very good I like,, fast delivery to Krasnodar
Panties are the same as in the photo, the size matches. Quality is good. Recommend
just like the picture!
Very chic, good quality. I ordered a larger size, not enough, next time I will order more for 2-3 sizes.
Panties cool, stretch well) I lost weight, now I will order 2 sizes smaller, even 3) ordered XL for size 46)) there are no smells from the fabric)
These are excellent! I’m US size 18/20 and they work great. Lots of stretch.
Very happy product quality description sizing and delivery were all fantastic
Order received. 'One parcel was one. My wife liked it. The only one says there is no gusset. I recommend the store and the store.
Comfortable, all day there was no hesitation, the parameters 98-90-113 perfectly fit the size
On OB 90, perfect, delivery to St. Petersburg for a week!!!!! Super.
Size L well approached the Russian 42-44, landing High
In the RB came quickly and tracked. I'm delighted. Bright, beautiful, original. Stretch. Look just a bomb. I want more!!! Recommend
I'm in the middle of something. I recommend 100% and lock again!))
Nuy comfortable, sizes without chords, good terminations, as described