SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice sweater! Very soft, the size of the villages is good. I took M to my 46. Pleasant to the body
The sweater is a bomb, I thought it would be very oversih, but no, that's what you need. Size S took. Quality is good
Very quickly came, the quality is super and the size approached
The jumper is just excellent, warm, dense knitting, beautiful, the size s approached the parameters 90-72-95
Excellent jumper, quality fire, soft, beautiful. I wear 42/44 size ordered L, sits oversize as in the photo, I wanted to. Thank you store!
Ordered on November 13, received on December 1. The jacket is excellent, dense, warm, pleasant to the body. No smell, no thread. Looks great Thank you very much store
I really liked the jacket. I took the smallest size, went out an oversize. But I like it. To the touch soft, the seams are even, I will see how in the sock, whether the pellets will be collected.
Quality at first glance is good, at 46 size took L.
Lovely jumper! On the parameters 90 - 75 -95 sits like a model. Shipping fast. Recommend!
The jacket is high. I wear S, I took M, it would be possible and L for more oversea. The material is very pleasant to the touch
Great jumper. Quality at altitude, threads do not stick out, there is no marriage. But not an oversize. At its 46 ordered M, sat perfectly. Want an oversize order for a larger size
Delivery 18 days, everything corresponds to the description
The jacket is cool! I really liked it! To the body is pleasant, the quality is excellent!
At 46 size ordered s. The jacket sat perfectly. Quality. Soft and pleasant to the body. Thank you store.
In the photo, the girl looks better than in life. And it sits better, too. But I like the coloring, so I'll leave it. On my height 155 look a little oversea, despite the fact that I took the smallest size
Приятная к телу кофточка, размер груди 110, взяла L, отлично сидит, не в обтяжку. Цвет как на картинке. С продавцом не общалась.
Everything is super, thanks))
Very satisfied, I advise, at 46 size took M
Everything is fine, it came quickly. L for size 48-50 is ideal
Very soft fabric, pleasant on the body. No smell!
Super quality, on OG-107, XL is great, not in the guise. Very satisfied with the purchase.
The quality is good, there were some strings, but not critical. In reality, I did not really like the color... The bottom, where the spots on the photo are beige, in reality it looks more like a strong cappuccino... It's been over three weeks. On the parameters 92/72/96 sat well, but not an oversize
Very good sweater, insanely pleasant to the body. No strings stick out, delivery 2,5 weeks to Omsk. Quality fire! Size in size goes on a standard size grid! I wear L, I ordered it, I could even take it, but L is more free, does not lick. Highly recommend!!!
Очень прикольная кофточка, то что надо
Good quality, warm for the winter) I recommend