SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very beautiful and cozy sweater, nowhere do not stick out the thread, and in itself very neatly sewn, the store is satisfied, sent on time without a twist, I recommend to buy
Quality is good. Composition: polyester, cotton. The material is dense, elastic. On me size m. On the parameters: og-81 cm, ot-60 cm, shoulder width-36 cm, height-152 cm, ob-84 cm sat slightly freely. Measurements of the product: length-58 cm, shoulder width-53 cm, Width-49 cm, sleeve length-46 cm.
Cool pullover with a zipper. Usually they go a single size, and I'm big, but here there is a choice. I took S-perfectly approached! Soft, warm jersey. The composition is mixed. My parameters are 152 cm/82-62-84/42 kg.
I ordered a sweater on August 4, promised to deliver until August 25, came 2 days earlier, no problems with the delivery was not. I took S on the height of 175, sat perfectly, it is worth taking my size if you want an oversize. The material is pleasant, the color corresponds to the picture and description, the store was not contacted. In general, if you think, take or not, be sure to take it!!
Nice sweater! Take
Very nice material, fast delivery. I ordered a larger size, but the sleeves are narrowed and the zipper is slightly barochlit, and so an excellent sweater
Quality is good, there are no puffs and threads. Came in 2,5 weeks. I liked the sweater.
Excellent sweater oversize. Knitwear is dense, warm, fleecy, not prickly, soft. Suitable for sizes s-m, with an increase of up to 175 cm. My parameters are 152 cm/82-62-84/42 kg. Later I will add detailed photos.
I was very caught by the color, on my parameters 88-68-92 height 158 cm I ordered a size m to sit more freely. I chose camel color. Delivery 3 weeks to Belarus sweater is very soft and pleasant to the touch, light enough. In the composition of cotton and polyester. A large collar, on which there is a zipper, metal. It can be fastened in cooler weather or unfastened when it is hot. Sits comfortably, freely, along the length is excellent, the sleeves are not short. Beautiful color, in life it looks even better. It's very cozy and it's one of my favorites. To buy I recommend, you will not regret
Very cool sweater, moderately dense, it will not be hot in it. Medium softness, mating is not loose. On the parameters 84-64/163 size M sat freely. Delivery about 2,5 weeks to Nizhny Novgorod. To buy I can recommend
The sweater is much brighter than what the store offers, wanted to return, but the delivery costs more than the sweater itself In general, the touch is pleasant
Delivery to Perm 17 days. The jacket itself is synthetic, but very pleasant to the touch, soft, not pricked. Yesterday I got it, today I put it on. Despite the fact that synthetics, the skin breathes. Nafotcala as could, can be useful to someone: both near and far. At its size 46 ordered L. The color is different from the declared one: the jacket came milk color. I'm not critical, I like this too. I will wash on a delicate mode, without pressing. The seams are even, there are no leads.
Cool soft, I do not argue, but clearly does not match the photos
Very good quality. The store put a cute hair band as a gift. Thank you!!
Soft and good quality sweater. This book store second model. The same product description.
Sweater me come with big arm hole on one arm. Unpleasant. Opened the debate on half of the amount. Money is not returned. On my 42 size (s), height 152 weight 46 kg ordered size L was just, although I like oversayz. Make it as a model to take XL.
the top is as above photo and good quality
very soft and warm, was afraid it would be thin or see through but really nice for the autumn/ winter! go up sizes if u want it oversized :)))
Connected, sewn qualitatively, on volume. gr.-110 cm, About. beder-118cm.
The sweater is very good quality
Corresponds to the description, an excellent sweater.
Excellent sweater, I 've been wearing it for weeks, completely satisfied