SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
So cute ☺️
Super sneakers, wife is delighted.
The slippers were as described, good quality overall.
good
Very long delivery in Russia.
Precise size! Super sweet! Delivered quickly!
Super nice, ami girlfriend loved them! I highly recommend them!
Very good ones. But a little bit small
Very cool and cute slippers! The store quickly sent slippers, in 2.5 weeks reached the Khabarovsk Territory (delivery chose through the point of issue, the branch of the Savings Bank), to say that I was delighted to say because the usual delivery by Russian Post, they would come not before January 20, and so on December 31 already arrived in the city. I think now I will order everything through the SBER. By the way, such slippers on Ozon cost about 1500 rubles.
At the wife 38 R., 8.5 was not enough.
Slippers are very cool, thank you very much
fits okay but is very squeaky when walking tile
Excellent sneakers!
Cute, cozy
take one size bigger than your usual size
ㅇ ㅋ
So soft and comfy. Thank you so much
I ordered for a gift for 38 size. The photo shows that the size is correct on the sole, and the inner foot size is small. I do not know how they will be worn. In appearance, quality and beautiful.
Very nice
Ooooooooooo cool!!!!!!!! I just have no words, so I liked them. Super soft slippers, came quickly, beautiful comfortable, warm) 5 + out of 5
It didn't come to me. The money has been refunded to me. The delivery company has returned it to Origin. Pretty nice salesman at all times.
Very nice and comfortable. They're the same as in the photo.
They are very nice, warm and comfortable
Slippers beautiful I will order more!
Fast and correct shipping