SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The order came on time. Excellent slippers, took two sizes larger. My size is 37. Thank you very much to the store.
parfait
Norms, took as guest, more than 300 R honestly do not stand, on the day-to-day quickly tackle (already such Gray)... in the format of "guests for a couple for
Slippers of good quality, soft, warm, dimensional grid corresponds to the description.
Quality good beautiful. Seller recommend
I bought 2 pairs. Yakushu is pre-war. Rosmir potribno brother bielshaya, at 38 took 40-41
Slippers came for a month, mail of Russia, to the Moscow region. Malomerki, took three sizes larger. For their money, the quality is normal. For the season should be enough.
Mix top Z Ali! M 'yakenki, without smell. With roses, you can blame the problems, ale at 38 I take 9.5 and more, oskilki strongly Stony not to be seen.
Quickly arrived, good sneakers, thank you
All good. The trophies are to be mixed up, they are to be smitten on rosemir-two beers. Shvidka delivery. Recommend.
Wonderful slippers, in my 39 size took 10.5 came up perfectly, I recommend...
Slippers are very soft, took 2 sizes more, came up perfectly, you can with a toe
Slippers cheap I do not advise buying the size of malomerki Nan to take two sizes larger
Super warm and M 'yagenki, on the sweet 40 took 43 Z rosemir vgadala)
I received the shipment. Everything is normal, very fast delivery.
Very pleasant and soft to the touch. Took on 38 size 44-45, after reading the reviews. But it was possible to take 42. And in general, not bad at all.
Good slippers, a little malomerki, otherwise everything is super
Ordered 11.11 received in Moscow 12.12. In my 37 came up perfectly. Thank you store.
Soft warm slippers.
Thank you!
I order not the first time. Cool warm slippers!
Slippers class, for such a price I will definitely take more! Soft, do not slip, very beautiful.
Soft slippers. Fit for ~ 25cm length feet, thanks.
Lovely slippers, with a narrow leg do not fall off. At 38 size 7,5 perfectly fit. Many thanks to the store
Very nice, soft