SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Cool bag, you can make the strap longer, you can shorter. It was a month before Mo.
Super. Duje yakisna and Garna bag
Handbag-Super! Very nice milk color! Small, but roomy!
Bag with an unregulated handle, unlike the one shown in the photo. As a result, she is so short that she will not wear her over her shoulder
Small, nice bag! Totally the same as at the picture. Recommend!
Such a small) is made very neatly. For summer, it's the most. And until I figured out where the second strap is attached)
The bag is cool, the color is like in the photo, neat, roomy
Lovely same as the photo
The handbag came well packed, did not crumple. Quality pleasantly pleased. I thought that there would be a little more, but also so it will come down☺
Bag bomb rocket. Well, just delight. Now my favorite bag for every day
The bag is just wow! Very decent) dense enough, not flimsy) the accessories are good)
The bag came in a pollen, did not crumble. Got there quickly. I thought much less, but there will be a phone, a purse and another place will remain)
Asked for khaki and sent beige (but also simpot
The bag is very cool! I came with eirbag inside. Very neatly packed. There was a strap inside. The order came super-fast! I'm delighted!
The bag is excellent, the accessories are quality and silver, the seams are even and neat. The shape holds, especially if inside something lies) the size is small, but quite roomy
The bag is very laconic. nothing sticks out at the seams, you can lengthen the strap and Shorten.
I ordered two bags from the store, the quality is excellent! The seller is sociable, the order sent quickly! Thanks store
Bag cool, looks very presentable
Хорошая , миниатюрная сумочка
From the bag in delight, such milahaa!! She came quickly, well-packed. Anther, inside the air cushion, so that the product does not crumple. All right. Does not smell. The handle is adjustable. The accessories are also beautiful for this price.
Unfortunately, the color does not match. It is not swamp-green, but yellow-brown-green... well, such a color of a child's surprise... and the shape and bag are super. The accessories are neat. Silver. There is an extra strap to lengthen the strap. Delivery to St. Petersburg is fast.
I waited very long. For some reason, the parcel returned 8 times. The time of protection has expired and I have opened a dispute about the return of money. This showed information that I was delivered a parcel. The dispute was solved in favor of the store, AliExpress suggested I wait. But the seller decided to pay me back. I didn't expect to. Therefore, I think that the seller is very honest and responsible.
Everything is fine, except for one-the bag on delivery was a little deformed and because of this it looks a little cheap. If it hadn't been for that, it would have been five stars. The bag is very good