SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Хорошое качество , за свои деньги просто чудесно . Думаю в обычном магазине такой стоил бы около 1000 . Плюсом положили пакетик с приятным запахом которым пропитался шопер . Очень классно всем советую !
The bag is great and smells very good (small bag of perfume that the store put in the bag)
Cute bag! The smoke also tasty when it out of the package arrived. I hoped that he what would be larger, but it is a fine size for small the. Color corresponds to the description
Excellent, soft, came +-for a month, quality shopper
Fabric nice Quality at altitude, very neat Inside there is a pocket with a zipper
Great bag. The quality is good, the threads do not stick out, there is no smell. On the contrary, I also have an aromatic bag with a pleasant smell in the bag. The size seemed to me to be larger, it was half-time to look at centimeters, it was intended exclusively in the photo
Fast delivery I received in 4 days 10/10 I recommend
Arrived in 9 days really cool big and the pocket is really practical! Comes with a bag that smells good really I highly recommend
Very nice and exactly like the picture. For the price it’s a good bag
producto de acuerdo a lo descrito, está muy bonito, llegó en menos de dos semanas
It's smaller than expected
Shopper is excellent, inside there is a pocket with a zipper. Came for 21 days, I'm happy
I thought this looked similar to the urban outfitters bag so wanted to try and I love it!! Its not as big as theirs, feels like the perfect size. The material is softer but does feel quite thin.
Everything ok. Seller sends a gift air freshener
Сумка понравилась.Доехала за недели две наверно.Всё устраивает,нитки нигде не торчат.Всё как и хотела.Материал-искусственный вельвет.Учитывайте это,потому что к сумке будет всё липнуть(шерсть например и т.п.).Продавец в подарок положил пакетик с жасмином,за счёт этого сумка очень приятно пахнет.Огромное ему спасибо)
It came 10 days before the Moscow region 35 × 37 shopper, handle 35 cm there is an inner pocket and a bag of flavoring.
The bag is super pretty!! The color is darker than on my photos and on the pictures of the ad. There's a pouch inside the bag. I'm waiting to use it to see its resistance but for now I am very satisfied!
Arrived in a week in France, the same as in the photos!
fine
I love the bag it’s not that small but it’s also not that big I love it still thought will buy another one soon.thank you I recommend very much
All right, arrived with a lavender smell. It is smaller than what I imagined but still conforms to the description.
It's beautiful! Arrived in 12-13 days!
как в описании и на картинке. Заказывала себе и подруге розового цвета 2 сумки. очень милые и красивые. нитки нигде не торчат и все хорошо. можете смело заказывать. Помоему обошлась одна за 360р. поделилась также со своей сестрой. кстати она тоже заказала себе горчичного цвета.
Very comfortable, but not completely closed only a separate pocket, and so quite cool)))
Nice practical bag