SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The granddaughter is very satisfied, thank you for the gift enclosed, she likes the youth handbag.
Perfect, just like in the pictures. I love it. I can't complain about anything. I recommend it 100%
The parcel arrived quickly, without any damage. Roomy, pleasant to the touch. Three pockets, one of them inside (for example, for storing keys) is ideal for students! With the store did not communicate, but very satisfied! Thank you!
Little small but pretty
just like the picture, also very spacious with lots of zippers. it came with a really cute pin <3
Loved the bag. Really, the pictures looks bigger but as bought to put my tablet found the ideal size. She has 2 inner pockets and 2 external pockets. The material appears to be very good, remember the fabric those cuts wind coats. She is not white, is more pro cream. Like and recommend.
Muy contenta con el bolso seguramente compre otro La tela es de buena calidad, el color es igual que en la foto y las cremalleras funcionan perfectamente. Tiene el bolsillo principal con cierre de cremallera, otro bastante grande en la parte frontal, dos en el interior y uno en la parte posterior. El vendedor incluyó un regalo Ha llegado en 16 días
Very cool bag. Stitched well. Came quite quickly (09.11-21.11). The frog is cool. I am delighted
Bag for school is not enough, textbooks will not fit, only notebooks. On everyday wear is enough. As a gift there was a toy frog, nice. My daughter is happy.
The bag came very quickly 12 days before the Rostov region, Volgodonsk. Bag quality. It looks small, but for study it will go. When buying, consider that the documents of A4 format will not enter the bag completely. I ordered without a keychain, but the store put a gift), in the form of a badge, it's very cute, and thank him very much.
Looks durable and convenient! Many different compartments, locks look tight. The frog is also made qualitatively, pleasant swamp shade
The bag is good, but the brekol came with another suspension, it's not very scary because you can replace
Cute handbag!! Inside there is 2 pockets and another one behind. Fabric is quite dense
Lindaaa, serious the handbag is perfect, the fabric is great she a notebook of 10 raw edge, but fit, dark green color is beautiful dmsss AAAAA loved mttt Ahh came with two pins. There were these q so in my pictures, these I bought separate
Very good endings, I love my purchase, it's smaller than you see in the photo, but ideal for going out a day's walk, it has enough space for a tablet and other items plus two interior pockets
Corresponds to the description. Delivered very quickly, I'm happy, I recommend it to everyone!
Cool Bag! But for A4 malovata, for me not critical so everything is super 바바닷람 불어 wah ah ah ah ah ah baby 파도 소리 들려 wah ah ah ah ah wave yeah 물살을 갈라 surfing Wow wow wow wow wow We Gon sing it la la la la la 파도 타고 날아가 baby
PERFECT！Exactly the same as I wanted and the size is amazing, the shipping was really fast too! 100% reocmmend, the bag’s quality is very good too
Very good bag. The color is the same as in the photos and there are no threads that exceed. The fabric looks waterproof. There is a pocket with a closure inside as well as 2 pockets. At the front, there is A large pocket that closes with black hooks. At the back, there is A pocket that closes with a closure. The only problem is that the dimensions are not correct, 30x28 instead of 34x30. The size of the closure is smaller than the length of the bag, which does not allow a notebook A4 to fit into it. I'm pretty disappointed because I wanted to use it for school.
it has many pockets even one on the back of the bag it’s a really good buy for this price and arrived on time