SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The handbag is small, neat, leatherette, was delivered quickly in 19 days. Quite roomy, really liked.
The order is delivered to the address, respect the store.
It’s stylish and the product is as described..but I am giving it 4 stars because the metal work is very thin/lightweight. The body of the bag is nice thick fake leather but it’s just one layer fake leather at the handle buckle which will be carrying the weight. So I suspect it won’t take a long time before the handles break off. I don’t know this though..I love the look and style. But I think I won’t use this bag much to keep it going longer. The front ‘buckles’ are thinner than the back ones btw.
The bag is decent. Small. Quality. Does not smell. The skin of the castle. I came very quickly. Weeks 2
Handbag liked, smooth seams, comfortable compartments and pockets with a zipper. Although small, but roomy.
The goods were shipped in time reached quickly and what is not little important for Lugansk resident was written delivery address
Ничего особенного. Сумка как сумка. Через себя не получится, ремешок коротковат. Только на плечо или в руках носить. Цвет и модель соответсвует картинке.
The order came quite quickly. Packed well. There's a little smell. The bag is the same as stated by the store.
I wanted such a bag. I'm happy with the bag easy convenient all that needs to be appropriate.
Very good bag, beautiful, roomy, very satisfied with the purchase, I recommend.
The bag came quickly (crumpled), the smell is strong. it does not look like the skin at all. the color is not very beautiful. on the shoulder it will not be be be
The bag came for 10 days looks good on his wife
Good quality just as described I recommend it
The bag is sewn well, the locks all work. Fasteners on the strap broke on the first day, and both at the same time. The smell was present only one day
E linda perfeita ja comprei 2 dessa recomendo
Tracked, came very quickly to the point of issue. All as in the description. There was no foreign smell. Seller recommend!!!
Delivered in 16 days, new mail, Ukraine dnepropetrovskaya Oblast city Kriva Rog. The bag was a little less than expected wife, well, nothing. There are no comments on the quality of the bag and locks. There was a smell of glue, after a couple of days weathered.
Up to MOS. Oblast 14 days, my wife liked it, the description corresponds.
It’s not as big as I thought it would be, which is a bummer because this design works best on a larger scale (like if it was 50% larger). I put the Costa coffee cup as a means to compare size of the purse - the cup size is Medio (16oz/464ml)
The item is as described but not very pleasing to the eyes after it was received.
I loved it, as shown in the picture, more than Satisfied, he arrived in Villahermosa, Tabasco, Mexico. Greetings. And thank you for the product.
Very pretty a little disappointed because all the closures were scratched...
The order came quickly, in 10 days in Rostov. The bag is cool, my mother was pleased with the order. Very glad, thank you to the store