SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Chic suit. Recommend
Excellent suit, at 44-46 perfectly, soft, pleasant, good quality, came quickly
I liked the suit! At 46 sat perfectly. Soft, warm, cozy. You can beat him a lot. Slightly shines) I want even in a different color)
Awesome suit, pleasant to the body, warm, I'm very happy)
Great kit. The size of 46-48 sat well. On height 167 the length of the skirt is below the knee. To whom it is important, the skirt is not straight, but narrowed
I liked the suit. On the Russian 44 villages perfectly. The fabric is very soft. Thank you
A quality, beautiful suit)) nice material, the color corresponds to the description) perfectly approached 44-46 size. Thank you!
98*80*104 came up, but the gate spoils everything (in my case) I will wear it separately. the quality is wonderful, the color is saturated, wine
The suit really liked. She took a trouser suit from this store. On height 164 length to the middle of the shin. Quality is nice. With the seller contacted, asked to change the delivery address, the seller confirmed, but the address did not change. In the rest everything is fine.
Suit liked, very soft, color and style corresponds to the photo. Very well stretches, slightly shines through. Skirt on a soft elastic band, at a height of 175, the length is below the knee. Parameters 90-64-92-village almost as in the photo.
The quality is excellent! Recommend!
Beautiful and warm suit! With the size guessed. My height 176, waist 72. trouble 98. ordered M, ideally Sat)
Quality is super very soft. The seams are well elaborated. I am amazed.
The costume is very cool! Took in color apricot.
Nice suit. This is my second purchase from this store. The quality is wonderful, the size and color correspond to the description. I recommend.
Very nice and good quality.
Nice fabric, well done, great buy.