SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The quality is good, the threads do not stick out, the seams are fixed. At 46-48 Rus took HL, it was possible L. The only negative-well, sooo long went, 2 months.
Nice panties
They are very soft and nice undies. Very soft and comfortable to wear. They were also delivered sooner than I expected.
Panties are interesting, but they are not sewn neatly, then the thread, the elastic band sticks out. On the OB 108 sat down normally.
The product came quickly but unfortunately the quality corresponds to the price, but the outline quickly came
Sewing so-so, not for a long time, but look at the back very beautiful, the wife is happy and this is the main thing
It came very fast and it's exactly like the picture, I liked it, the fabric is transparent and thin
Everything is fine, fast delivery, excellent quality for such money
Seamless cool! They sat perfectly, except that you just need to take the size of one more, so that there was not an overstretched sausage. They look very chic! The material is very pleasant, without smells. Price/quality are decent! I recommend, very much and very much!
Very good panties, dimensional grid correspond, I'm happy
The material is pleasant, I ordered M, the Russian s came up. Good to stretch.
The size perfectly approached 48 Russian. Composition-nylon and polyester. Gusset cotton. The region arrived in four weeks.
Delivery to spb-1.5 months. Previously, I already ordered such from another store, served a short time. But I liked it very much. So repeated the order. Look chic. Everyone is happy.
It's safe and sound. All happy with the order. Recommend.
Parcel reached EDT. Region. One and a half months. Photo matches. Synthetic fabric. Nice body. Bought a coupon. Satisfied with the purchase. XL 50 size perfect sat.
Items come in a month, tracked all the way to the description of the store, accurate dimensional grid.
This store with goods add to favorites, quality exceeded expectations! Hope after washing opinion does not change
Nice pants about 93 cm XL never tight, comfortable sit, you can and smaller size, but not necessary.
Comfortable. Order came quickly, less weeks to Mo.
Arrived in 2 weeks to Lima-Peruvian. Beautiful, sexy. Comfortable
In appearance, a little loose, my size XS. The rest are good, a little thread
Just like in the description, dense mesh. Shipping 20 days
Very like, good quality, grew to 44/46 fit perfectly. Thank you come very quickly.
Good coward. Hip circumference 102 size XL sat well. Book white and beige one size but White below the landing and the hips to 1 cm, although not very it affected the fit. Carefully sewn, soft, comfortable.
very good quality, my wife loves it. I have even bought few more for for her.