SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sneaker good. 24,5 cm fit perfectly. But please be careful and line, which they drag, it can drag of the swamp behemoth. Decided to deal with no scissors, деранула, result-torn sneakers. Husband заклеивал point.
Cool sneaker. The 37 ordered 38-39. In principle, are free. It would be desirable to foot was recess, and so they are flat. Overall nice, light. Mega fast. In general, happy
bought blue and black slippers. They were very comfy I might buy more for more guests.
Two pair I order so on is well into.
Some things I did ot appreciate with store ...communication was bad.. initially the seller said in text messages,, the item would be shipped within 24hrs but that was not the case.. ultimately the tracking number that was given stated the item was not shipped until a week after the tracking number was entered... but the item was received faster than I expected
The shoe size 36 23 cm perfect size. Only the sneakers on a grand scale designed, the narrow leg, slightly loose
Super fast shipping, it was less than 2weeks, for the price the quality is good, comfy gonna order more!
Size come 36-37, size one size foot and it turns out that walking is no space for movement feet. Need to order one size larger
I am very happy with the slippers, it fits well to my feet and they are very comfy.
Very happy, love them! Thank you!
I ordered these shoes in addition to four other pairs from the store. The shoes never arrived! The store asked me to show proof I don’t know how you’re supposed to show proof of something not arriving!? It’s complete crap and it’s a scam don’t order from them.
Narrow slipper but comfortable and high quality. I ordered a size too big and was still too narrow
Lightning fast shipping, perfect, super comfy shoes. these for a hospital stay since I hate the socks they give you and I couldn’t be happier! Feels fantastic on feet with plantar fasciitis.
comfy and fits well
Suuuuper comfortable, choose your regular size since they are a bit big
Order on March 19, product arrives on April 1. Fast shipping. One of the slippers appears to have a black stain, but it was easily wiped away. They feel very comfortable and cushion-y. Will purchase again!
Look exactly like the picture. Color is accurate. Very comfortable and what I expected.
A little narrow for men but overall very comfortable!
light and comfortable, thank you
Product is not as the ad! Very hard and barely finished! Not worth the packaging that comes.
foot beds are very thin and irregular, shoe is unwearable
The product corresponds to the description, the compartment quickly
AD description says that the product is compatible with the size of your foot, but when the product arrives you discover that has to be a larger number
Cute and comfy. Fit my wide feet really well