SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice but not super comfortable as social media makes them
fits very perfect, it’s about a 3 week shipping though.
Definitely the perfect shoe! Doesn’t feel cheap doesn’t look cheap and the store had great communication and shipped with in the time I requested
They are 10/10!! They are comfortable to walk around in! Would differently order some more.
Looks just like the picture
Love them so comfortable thank you
size smaller than the numbers. not true to size. but ok
Never got my order and paid through Paypal and they're still asking for payment, do not do it.
very comfortable & true to size my new fav house shoesssss
Wish I would have gotten more colors. They are so cute. I wear a size 9/10 in American sizes and I have a little space. I could have sized down but it’s coo
This is my second time ordering and I love them. I ordered the black and orange ones for my boyfriend and decided to get these ones for myself. 10/10
if you want more room size up.
I’m so in love with these. I was very skeptical at first because of the sizing. I read all of the reviews and most of them were saying to size up and I’m glad I did because they fit just right! I plan on adding some designs to them soon.
Wife loves them !
Very very small. I order a size up & still kind of JUST fitting. Order 2 sizes up than normal.
Just as described, fast delivery!
very comfortable with socks , without socks is comfortable but I prefer socks .. nice quality and bigger in person , so cute ! shipping in a week !
Took two weeks to come, I wear a US 7 womens and I ordered a 39/40 and they fit good af!
Very cute came in about 2 weeks ,definitely recommend.
Comfortable and cute had to get both colors
Just like pic
really nice . would size up. i wear a size 9 in women’s and got a 41/42 and it was a little small
They are so cute I love them !!