SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Chic sneakers.
Sneakers fire, take will not regret
Very cool tapok⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐️ On the foot 23.5 Russian 37R in the ideal sat down. But they are on a narrow leg. If the leg is wide, it is better to take a larger size. Order and delivery speed is satisfied with all 100%
Comfortable, look good on the leg, the smell was not, at its 40(25,5) ordered 41 on the dimensional grid (but it would be possible to slightly more. They did not communicate with the store. Thank you seller.
Cool slaps. Soft sole. At 39,5 came 41 size, my leg is narrow.
As in the photo, cool, take it, you will not regret it! I wear 38, took 41 came up perfectly
My second purchase I highly recommend it
Cool sneakers)) took with a sharp nose, like a Zara much more expensive, these norms price, for the season I think enough, went a month, I recommend
Fast shipping! Size 35 approached. Thank you!!
All as in the photo, came quickly enough to Moscow.
Sneakers on a very narrow leg. If you have a wide foot they will not work!
Excellent slaps for this price, the size table is accurate, thank you!
Slippers are excellent, I agree with all satisfied customers, this product is worth taking. Beautiful and comfortable. At 26 cm foot took 43 size, everything went fine. Thank you!
Super fast, I highly recommend it.
In Rostov region for three weeks. Shoes correspond to the photo and description. At its 37th, average fullness and average rise ordered 39th-the most that you need! The edge on the rise is very soft, does not rub. I took it for home, but I could not stand it and went outside, though, very comfortable. I'll take one more, already exactly for the house))
Slaps are good, light. The truth is there is a smell, I hope it will fade. On the length of the foot 25.5 took 42 size on the advice in the reviews and did not lose.
I took my wife. She's happy. Quality is like good. Time will show.
Chic slippers! On the foot of 25 cm, the store told me to take 41 size-excellent!
Fall small! Wear 39, better buy 41
24,5 size 39 suitable, but can be 40 take'll more free) look like the photo, do not press, not cut)
I happy, order quickly came, the читавшись reviews took over its 26 cm, 43 size, all on the nose)) my foot not wide, sit shlёpki ok, one foot wide, or protruding bones, not advise, not nice sit
Cute light retina slippers, the summer the most, but shamelessly, at least 2 size
Very comfortable!!! Insole soft-they took care of comfort foot!!!!
Excellent step-ins, light, neat, no smell, I liked, came very quickly. A 38 size took 41 and fit well. Slim and high leg. Did not communicate with. In short, I'm happy!
As the photo. Wear a 40th, took stock. Got good