SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
SO GOODDD. Received way quicker than expected shipping time.
The super beautiful. Arrived very quickly. Recommend the store.
Excellent quality
fast delivery amazing for the price
Very satisfied. Good quality and fast delivery. Would recommend this product. Thank you.
todo genial
Quality is fine for the price, however my mom find it a little small even after checking with a measuring tape before purchase. Definitely should've gotton a larger size. This can be carry on hand or wrist, but not on shoulder.
Beautiful bag pretty color. Arrived quickly perfectly matches my expectations. I recommend this store.
I ordered the bag during the 11-11 event, and the bag arrived one month early (December 15 instead of January 10). The bag is exactly like the description. The store answered my questions quickly on if the bag can fit my 17 inch laptop; and it fits! I’m very happy with this bag. The bag is gigantic.
Exelente. igual a la descripción
Very good quality. And great capacity. According to description. Arrival in Spain very fast (7 days) but a month has taken the agency to deliver it.
Excellent bag, very strong and quality, the only one with the size did not guess, not enough, I recommend
とてもよい
beau sac, suis très contente de mon achat, qualité au top, merci pour la livraison rapide, à recommander
Conform to the description! The material is pretty! Very nice bag!
Perfect for the price you have
I received the parcel today. The delivery is expected as shown as the app. The material of the bag looks slightly different the real Longchamp Le pliage. It's is unique in it's own way. All in all, I'm satisfied with the bag for the price paid.
Muy bonito y parece de calidad. El envío ha sido muy rápido, en menos de 10 días
very similar to the Longchamp bag, slightly smaller
The bag is exactly the same as the description and photos of other shoppers, very large and practical for day to day. Very good quality-price ratio. Highly recommended.
Fantastic, give the punch. Now let's see how sulky it is. It took 10 days to get to Spain. I totally advise the store. Thank you.
Light, comfortable, roomy bag. Easily folds, convenient for going to the store. Recommend
Très bonne qualité pour ce prix là, sac très grand et très spacieux on peut en ranger beaucoup dedans, je recommande . Le vendeur au top
Good quality bag, dry the descriptions given. Arrived on time.
The quality is good, the lock is working, the color is excellent