SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La bas parfait pour une taille 40 mais le haut importable
Купальник очень понравился, интересный
Jakość - Super. Rozmiar udało mi się dobrać idealnie. Standardowo ubrania noszę L, zakupiłam rozmiar L i jest odpowiedni. Bardzo ładny kostium. Polecam!
Nice together but small .. Take one or two extra sizes ..
Пришёл купальник,но не то, что указала при заказе.
Feels amazing and looks amazing! So thick. Good quality.
The product didn't reach me, but they reimbursed my money,
I received the same top seamless panties
It's very nice. I love design and everything! I 'd ask again. I get there real quick. I highly recommend it.
Swimsuit exactly as in the photo, at 70 kg took the size of XL, turned out to be more
Thankyou, got my refund very quickly.
The same as in the picture.Nice set and good quality.
It is beautiful, the color equal to the photo, shiny, it is spectacular and the fabric excellent
happy wife, happy life
Swimsuit is very beautiful, on my parameters 90-73-103 and height 173 L sat perfectly. Spandex fabric, stretches. There are Cups in the bodice.
⠀In this swimsuit straps with large frills. On the chest is a tie. Panties are overstated. Bright crimson. Colors are beautiful: a combination of blue and saturated bright. Delivery to the point of issue. The store has a huge selection of colors.
Very nice, good quality fabric, arrived faster
Swimsuit of good quality. Looks like in the picture. With the size guessed! The parcel was tracked, came in 3-4 weeks. Thank you store!
Excellent quality of the fabric, correct colours, very fast delivery to Bulgaria. The size (M) matches the description.
Very beautiful color
My parameters: 84-66-93 and height 172 cm. Swimsuit in size S sits perfectly. Tie at the top decorative-you can remove
Very nice sexy but if you have big boobs you might struggle but very pretty