SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hoodie looked just like the picture the only thing I didn't like was that it was too fitted but that was my fault other than that 10/10
Very cute vest! Wear normal size S and now M this fits exactly! :)
Hehehshsjsnjdndensnndndnendndnenendndndnendndnenendnndndndndndnendndndjejdjdjdjdjdjjddjd
It runs small I literally got a large and my head is too big to zip it up
Find I good
Cotton Kinda Thin Still Loved It But In Came in the wrong size so I’ll probably order 2 more very fast shipping it came a month earlier then it was suppose to took like some weeks so I’ll def order 2 more jus bigger this time
Nice
The hoodie looks and feels great. The quality isn’t necessarily cheap however I am quite cautious as it looks like it will bubble after washing. I am very satisfied with it as it came just as the picture. I would recommend going up a size, I usually wear a small but I gout a medium and it fit just right.
love pur it’s just the zippers are kinda hard to use
YEAAAA. & it came fast af ngl. GET YOU ONE :)
it’s a cute jacket , love the color , material is regular yk what you would expect with a jacket , i cannot understand what the words say for the life of me tho . i got a large and i’m 5’4 and way 132 . it fits comfortablly
came with a small rip on shoulder
It came in 3 weeks
order a bigger size than needed fits a little small
I LOVE IT SO MUCH!!!! it’s exactly like the picture the fabric is a little thin but it’s like a cotton on the inside so it’s very comfortable. The print is lovely. 10/10 I think it also came a little earlier than it would so shipping is also 10/10. I often use Xs-S this one is a S and it fits perfectly.
I got a bunch of compliments on it and it fits me perfectly! I love the color of blue too
Love this hoodie.
AHHHH it's so pretty <333 really goo quality as well with your money . Don't mind the Christmas pjs in the images :)
Cute although i though it was going to be thicker
love it. definitely runs small but that why i got it a few sizes bigger so it looks oversized.
it’s so cute took about 3 weeks to come! got medium because i wanted it to have a bit of an oversized look! comfortable but a little bit thin!
As l'avevo tidy, spaccaaaa
I bought the grey one go up a size or 2 thought