SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping Soft The thickness of the sole heel 2 cm Have 1 cm Is the son of EUR 42 size (narrow leg low-rise) size 43-44 slightly big Slippers free Very soft Description
Soft, comfortable, took the 1 size bigger.
Nice, nice, soft slippers. Size, as mentioned below need to take one more. Shipping to Moscow for two weeks)
I told him they sent two different sizes in shoes but got no answer! NOT HAPPY I don't buy shoes in different sizes I only wear a set size
Good, soft.
Pretty. My 37 p took size 38. Fit perfectly
Thank you very much! Very satisfied, very good quality, very soft! Happy crazy! Come quickly!
muy bonitas y comodas recomiendo 100%
Very nice material, light. No smell. Came before for 2,5 weeks. The only thing I was slightly small. But will still wear. Recommend.
Thank you very much!) has taken delivery of 26 days. Took the foot length 24,5 cm, back to back, just don't tell the size, make a little more. And liked the slippers, soft, comfortable, color very like)
Perfect quality! But a small size for 24,5 cm feet. Will buy more. Thank you!
Cool sneaker. Track to track. Did not communicate with. Shipping to Russia long, but it's because of the sanctions
so comfortable thank you so much highly appreciated and recommended
Arrived very quickly, like his wife.
Lengvos, patogios NERA kvapo. Nešioju 38 dydį, i nusipirkau 40, perdidelės
Come quickly, good second pick.
Pirkau, buvo labai isgirtos. Tačiau jos skirtos truputi siauresniai kojai priekyje. Hand keltis auksta, tai per kelti tiko, Tačiau priekyje apspaudzia ar tarsi trina, tai daug vaikscioti bijociau your jom, butu nepatogu. Kokybe 7 is 10. .
Order came quickly. Sneakers are soft, light, comfortable. My size is 37, I took slippers 38. The only negative-they broke down slightly during delivery.
Good, soft slippers. Although lighter than the photo. But that's okay. More blue give than in blue
Ordered 40-41 size Russian 37 too big, the reviews have been unclear which take as the grid, average quality, but very soft
super
Look comfortable bought gift
very soft and good. size 40-41 is eur 39
Very comfortable but arrived in another color
misleading, RUNS VERY SMALL, at least 2 sizes smaller than what you'd expect. Was intended for full grown adult but I had to give it to my little sister.