SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag chic!!! Order-do not even think! The chain is smooth, I was all worried that it will fit into the shoulder, like another bag with a chain, but this bag has a very comfortable, round. The only thing-there is a tangible smell, but, I hope, it will fade.
A bag of good quality, sewn neatly, small, but roomy, jambs did not find, except for the smell that will fade, I think
A good bag, unfortunately mine was a little jammed when sent, although it was packed well.
Good quality, even lines. But a strong smell.
Классная сумка
trop mignon. pas tres grand mais suffisant. details bien fait . recommande vendeur
Доставка 26.08 — 21.09 В сумке были пакеты с воздухом, также был пыльник Отличное качество Смотрится вообще супер Достаточно вместительная
Perfect model.
The handbag looks great! Leatherette is very soft, pleasant, the strap is good Packed in pupirka, inside two air bags. At the same time, I still caught a little; I hope, will straighten out.
The bag is good for its money; the strap is heavy, the bag is slightly deformed and the smell has. Came in 20 days, sent quickly. In general, I am happy
A good bag, corresponds to the photo, quite roomy.
The bag is cool!
A cool handbag for their money, threads do not stick out. There is a little smell, I hope, will fade out
Супер. Очень довольна. Качественная сумка.
Duugo and Duge are pre-war! I'm a bomb! Vartuya is his Grosh. You're gonna be cool! I think I'm going through Vona Tezh dovgo! (24.08. -14.09.)
Bag Super. corresponds to the description
Suuuper cute and looks just like photo. Feels expensive, not cheap or flimsy. Would buy again
So cute! Love it !
Bag bomb!) delivered quickly, quality at altitude!
Good small handbag, I like
Liked, but after a week of socks on the lock there were noticeable scratches
Terrible smell, quality did not like
Запах небольшой есть, надеюсь выветрится, и застежка выглядит хлипковато, но за свою цену хорошая сумка.
Muy lindo y se ve de muy buena calidad
Beautiful