SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
43R at 39-40, they sit exactly as they wanted. Soft and comfortable, the grid stretches, but not too much. Such beauty is a pity even on dusty streets to take out, to be honest, but for 590r you can and several pairs have
Everything is fine. All as in the photo. Recommend. Size fits
Super sneakers. On the leg 26.5 came up perfectly. Thank you very much to the store.
Slippers really liked, on the foot of 26 cm, came 42 size. Thank you store! Delivery is very fast
Size fits. There is a smell, but not critical.
Corresponds to the size table. I have 36 size. Good qulity. I did not communicate with the store. Delivered in three weeks to Magadan. Thank you.
Excellent slaps at a great price, bought on sale, but with a creepy smell. Washed, stand ventilated. The quality is good, on a narrow leg, at 36 took 37 and straight back to back.
On my leg came up perfectly, in size in the butt. I have an airless flat stop, so in the rise as for me sewn. I could not choose between white and black had to take 2 colors at once and did not regret it, I always suffer with fullness at its large size of 26,5-27 cm for. I recommend on a narrow leg with a small lift.
Have approached
Super! Asked the store to send rather, so he did, it came even before the deadline. Thanks for this separate Packing is good, the slaps themselves are light, weightless. At first, they smelled strong, they ventilated the night) on size 37,5 took 39. All chetkr 7. But I rub on the side, where the edging is. But I still wear them))
Very cool. I bought the second and I'll order it again. On the foot of 24 cm I order 37 R, my leg is narrow and 37 straight perfectly.
Slaps liked, cool! Comfortable, not tough. On the length of the foot 25, 5 cm well approached the size 41. Less, I think, and not necessary. Thank you to everyone who writes informative reviews! The parcel came in 26 days.
Cute, 38 Ru leg 24,5 wider than the middle, with a high lift, pitted) ordered 40 and not wrong-0.5 cm to the edge on the heel. Quite yourself. The sole, however, is thin for the street, of course.
No communication with store. Beautiful and comfortable.
Cool
size up
Slaps fire and quality (at first glance), too. To its size + 2
They're just afigenic! Comfortable and beautiful! Malomerit for size
Excellent quality goods at 24,5 cm took 40, so that the fingers did not rest and did not wipe the net. All OK. Recommended
I love these slippers! Soft, comfortable, exactly as described, fit perfectly. I chose the size at the size chart, so no problem with it
At its 39 ordered 41 size, shoes just. Look interesting
Already the second, the first black, cool!
They are chic, on a narrow leg go size in size. I have 37 villages perfectly. I order the second pair, or I'm afraid they will not.
As in the photo of the store. Size 22.5 cm. My ordered 36 came up. if you want a leg as in the photo, then on the floor see order more. My leg was narrow on my leg. Who has a big raise needs to order definitely a larger size. The smell is there but does not stink all around). Bought for work. Look great.
Super Muli! Very comfortable, soft sole. Sit well.