SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Свитер пришёл быстро. Тёплый.На рост 170см рукава отлично. Рекомендую.
The product fully corresponds to the photo. Pleasant fabric but a little prickly.
Perhaps one of the best purchases on Ali
Delivery to Kiev NP 14 days. At 48 size I like how it sits, but it seems very voluminous in my hands. Soft, warm but electrified. And under one underarm is a small hole, but it's when the marriage is knitted, it's not scary.
Very cool sweater, as good as possible for its price. Delivery is super-fast to Moscow. I didn't even expect
The sweater is very warm, the material is pleasant, a little electrified. I was very pleased with the purchase. The order came quickly. But on the third day, the socks broke up on the seam ((you can sew of course, but not a very pleasant impression left of the purchase.
Came quickly, all as in the photo! I recommend to buy!
Great jumper. Warm. Soft. On my size 44-46 sat perfectly. I'm very happy. Delivery was fast. Thanks to the store.)
Excellent sweater, priseltfast in 8 days to Moscow. thank you very much to the store
Свитер достойного качества. Теплый. Соответствует описанию. Доставка в Москву меньше 2х недель. Очень хорошо подошёл на рост 168 см 42 размер. К покупке рекомендую. За такие деньги просто подарок
The sweater is gorgeous. Warm, soft, light, at the same time keeps the shape
I did not expect that a quality sweater would come for such a price. The coloring is very stylish, my size S, sat perfectly, I think on M and L also fit! For a long time I looked at this model in shourum, where it cost 5500, it's good that I found it here on photo search! Thank you store!
Excellent sweater, dense, beautiful, suitable for an oversize jacket. More for a miniature girl.
The sweater is very beautiful, as in the photo, very thick, very warm, but not clear composition T to no tag
Very beautiful and warm))) class, soft, quality fire! Advise! The size 52 is good, less than the 50th will be an oversize.
Pleasant to the body, at 42 size the village is free, at a height of 168 cm the sleeve length of the sleeve is normal, in the composition of acrylic and wool
Bought for 1372 rubles. The goods went a month. It's like the description. Recommend. They did not communicate with the store. Very soft and warm sweater. A little electrically. Good buy.
The jacket is good, soft, in quality acrylic 100%, but pleasant to the body, after washing, if you stick to the temperature regime does not deform. Thank you Ali for the next good thing. I definitely recommend the store, the size approached ..
Very high quality sewn, soft, not prickly. I liked it very much! The store sent quickly, to St. Petersburg for about two weeks delivery.
Шикарный! Очень довольна покупкой!
Light won for 0,01! Delivery oooochen long, but it is the fault of our customs-1,5 months at customs! The sweater is cool! In my Russian 48-50 in width the most it, sat free. On the growth of 1,7 the sleeve is short, but in principle it is normal. Very soft, pleasant to the touch, and I think it will be warm! Thank you. Seller respect! Thank you for the gift
Very beautiful and warm
This is just a chic sweater! Soft, warm, fit perfectly ordered another suit from this store, waiting Delivery by the way is less than 2 weeks before Kazan at the point of issue.
Sweater of excellent quality! Pleasant to the body and warm! Delivery to St. Petersburg 9 days) very satisfied with the purchase)
Cool sweater, the quality is excellent. The composition is not strong. I did not communicate with the store. Sent fast. Soft pleasant to the body, not pricked. I sat perfectly, the colors are bright.